Stress and Well-Being at the Consumer - Employee Interface: Examining the Role of Well-being in the Marketing Discipline

Autor: Bonnie Simpson, Madelynn Stackhouse, Katherine White
ISBN: 978-1-78973-94
Vydavatel: Emerald Publishing Limited, 2019
Plný text:

The authors attempt to advance research on consumer stress by a drawing on a satisfaction mirror framework which outlines that consumers and employees influence each other through a “mirror” where they positively and cyclically influence each other in a service environment.

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